All pet food, treats, snacks, and edible products sold by The Royal Hound are final sale and non-returnable. We cannot accept returns or exchanges once an order has left our facility. This policy ensures product safety and compliance with health regulations. If an order arrives damaged, defective, or incorrect, please notify us within 3 days of delivery at shop.theroyalhound@gmail.com for assistance.

The Royal Hound Rewards Program
Earn points. Unlock rewards.

We’re thrilled to give you an easy, rewarding way to collect points and enjoy exclusive savings when you shop with The Royal Hound.

How It Works

Earn Points
Receive 1 point for every $1 you spend — it’s that easy. Simply shop with us and watch your points grow.

Redeem Rewards
Once you reach 100 points, you can exchange them for a $5 reward. Apply your rewards to future orders and make every purchase more rewarding.

Ways to Earn

• Shop With Us
  Every dollar you spend earns you a point. The more you shop, the more rewards you unlock.

Getting Started

• Create an Account
  Sign up or log in to start collecting points.
• Shop & Earn Automatically
  Points are added to your account each time you complete a purchase — no extra steps required.

Terms & Conditions

• Points are calculated on the order total after discounts and before taxes and shipping fees.
• Points and rewards have no cash value and cannot be exchanged for cash.
• Rewards and points are non-transferable.
• The Royal Hound reserves the right to update, modify, or end the rewards or referral program at any time.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Standard delivery usually takes around 7 business days. Please note that during holiday times, orders may arrive later than usual.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!